{"id":1179,"date":"2026-06-21T00:02:30","date_gmt":"2026-06-20T16:02:30","guid":{"rendered":"https:\/\/taiwandelivery.com\/zh\/?p=1179"},"modified":"2026-08-25T08:32:47","modified_gmt":"2026-08-25T00:32:47","slug":"china-false-complaint-against-delivery-rider-backfires-rider-fired","status":"publish","type":"post","link":"https:\/\/taiwandelivery.com\/en\/china-false-complaint-against-delivery-rider-backfires-rider-fired\/","title":{"rendered":"How Delivery Drivers Should Handle False Complaints: Keep Records of Orders and Appeals"},"content":{"rendered":"<p>When handling customer complaints, reviews, or account actions, start by breaking down the incident into verifiable data: order time, merchant\u2019s delivery status, delivery location, app notifications, customer service chats, and on-site photos.<\/p>\n<p>When submitting an explanation, state only facts that you can verify, and avoid disclosing the personal information of customers, merchants, or other delivery riders. 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