{"id":1931,"date":"2026-09-10T09:05:00","date_gmt":"2026-09-10T01:05:00","guid":{"rendered":"http:\/\/taiwandelivery.com\/zh\/?p=1923"},"modified":"2026-10-03T11:48:45","modified_gmt":"2026-10-03T03:48:45","slug":"rider-order-cancellation-time-record-20260910","status":"publish","type":"post","link":"https:\/\/taiwandelivery.com\/en\/rider-order-cancellation-time-record-20260910\/","title":{"rendered":"If a food delivery order is canceled, how can I keep proof of the time I\u2019ve already spent to submit a claim?"},"content":{"rendered":"<p>When a merchant cancels an order, a customer cancels, or a customer becomes unreachable, the biggest concern is that the order will disappear from the screen, leaving no record of the time you\u2019ve already spent. You must first distinguish between the reason for the cancellation and the actual service time so that you have the data needed to verify the details with the platform.<\/p>\n<h2>Scope of the Official Rules<\/h2>\n<p>According to the Ministry of Labor\u2019s guidelines on compensation, if an order remains unfulfilled due to reasons not attributable to the delivery rider\u2014such as cancellation by the merchant, cancellation by the consumer, or the consumer being unreachable\u2014the delivery rider may still request compensation based on the actual time spent providing delivery services; however, the minimum guarantee of 45 yuan per order does not apply to such unfulfilled orders.<\/p>\n<h2>Cancel and Save First<\/h2>\n<p>Save the order number, order acceptance time, time of arrival at the store or pickup location, cancellation notification, and platform customer service records. Don\u2019t just save a screenshot of the cancellation page, because it may not clearly show which stage of the process you had reached before the cancellation.<\/p>\n<h2>Ask the platform for clarification<\/h2>\n<p>Use the official reporting portal to explain the actual time spent and any reasons beyond your control, and inquire about the review and payment results. If the response simply states \u201csystem determination,\u201d you may ask the platform to provide the calculation period and the specific reasons for the denial.<\/p>\n<p>Source:<a href=\"https:\/\/www.mol.gov.tw\/1607\/28162\/28652\/90651\/90660\/95345\/post\" target=\"_blank\" rel=\"noopener noreferrer\">Ministry of Labor: Compensation Protection<\/a>. For the actual platform terms and how individual cases are handled, please refer to the official notice for the current period.<\/p>","protected":false},"excerpt":{"rendered":"<p>When a merchant cancels an order, a customer cancels, or a customer becomes unreachable, the biggest concern is that the order will disappear from the screen, leaving no record of the time you\u2019ve already spent on it. You must first distinguish between the reason for cancellation and the actual service time so that you have the data needed to verify the details with the platform. This article summarizes the practical verification steps and record-keeping procedures based on official information.<\/p>","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[63],"tags":[23,47,66],"class_list":["post-1931","post","type-post","status-publish","format-standard","hentry","category-63","tag-23","tag-47","tag-66"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - 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