{"id":1331,"date":"2026-08-02T02:10:56","date_gmt":"2026-08-01T18:10:56","guid":{"rendered":"https:\/\/taiwandelivery.com\/zh\/?p=1331"},"modified":"2026-10-03T12:35:23","modified_gmt":"2026-10-03T04:35:23","slug":"guide-de-gestion-des-litiges-lies-a-la-livraison-2026","status":"publish","type":"post","link":"https:\/\/taiwandelivery.com\/fr\/guide-de-gestion-des-litiges-lies-a-la-livraison-2026\/","title":{"rendered":"Que faire en cas de litige li\u00e9 \u00e0 la livraison \u00e0 domicile : proc\u00e9dure pratique consistant \u00e0 commencer par conserver les preuves, puis \u00e0 s'expliquer, et enfin \u00e0 d\u00e9poser une r\u00e9clamation"},"content":{"rendered":"<p>Date de mise \u00e0 jour : 03\/10\/2026. En cas de litige concernant un repas, une livraison, un compte ou une r\u00e9mun\u00e9ration, ne vous pr\u00e9cipitez pas pour r\u00e9diger un long message charg\u00e9 d\u2019\u00e9motion. \u00c9tablissez une chronologie : num\u00e9ro de commande, heure d\u2019acceptation et d\u2019arriv\u00e9e au restaurant, statut de retrait ou de livraison, notifications de l\u2019application, \u00e9changes avec le service client et photos pertinentes. Ne conservez que les informations li\u00e9es au cas en question ; ne publiez pas l\u2019adresse, le num\u00e9ro de t\u00e9l\u00e9phone du client ni les donn\u00e9es personnelles d\u2019autres personnes dans le groupe.<\/p>\n<p>Dans votre signalement, pr\u00e9cisez clairement ces trois \u00e9l\u00e9ments : ce qui s'est pass\u00e9, ce que vous avez d\u00e9j\u00e0 fait, et ce que vous souhaitez que la plateforme v\u00e9rifie ou vous r\u00e9ponde. Par exemple, pour un litige concernant l'attente d'un repas, indiquez l'heure d'arriv\u00e9e au restaurant et l'heure de retrait ; pour un litige concernant la livraison, pr\u00e9cisez la localisation indiqu\u00e9e par l'application et l'historique de vos communications via celle-ci. Pour les \u00e9l\u00e9ments qui ne peuvent \u00eatre confirm\u00e9s, indiquez simplement \u00ab \u00c0 v\u00e9rifier par la plateforme \u00bb : cela facilitera la recherche d\u2019informations par le charg\u00e9 de dossier plut\u00f4t que de deviner les motivations de l\u2019\u00e9tablissement ou du client.<\/p>\n<p>Une fois votre demande envoy\u00e9e via l'application ou par les voies officielles indiqu\u00e9es dans le contrat, conservez le num\u00e9ro de dossier, la capture d'\u00e9cran de l'envoi et la date de chaque r\u00e9ponse. Les d\u00e9lais et les exigences en mati\u00e8re de preuves peuvent varier selon le type de litige ; veuillez vous r\u00e9f\u00e9rer au contrat en vigueur et aux notifications officielles de la plateforme ; ne n\u00e9gligez pas de conserver vos propres preuves sous pr\u00e9texte qu\u2019un mod\u00e8le de message sur les r\u00e9seaux sociaux affirme que \u00ab cela passera \u00e0 coup s\u00fbr \u00bb. En cas de suspension de compte, de r\u00e9siliation de contrat ou de litiges relatifs \u00e0 la r\u00e9mun\u00e9ration, le minist\u00e8re du Travail<a href=\"https:\/\/www.mol.gov.tw\/1607\/28162\/28652\/90651\/90666\/90711\/post\" rel=\"nofollow noopener\" target=\"_blank\">Notes explicatives sur le traitement des r\u00e9clamations et des litiges<\/a>Nous avons r\u00e9pertori\u00e9 les r\u00e8gles et les proc\u00e9dures \u00e0 la disposition des livreurs.<\/p>\n<p>Si vous n'obtenez pas de r\u00e9ponse ou si vous avez des doutes quant au r\u00e9sultat, commencez par faire le point sur \u00ab ce qui a \u00e9t\u00e9 soumis, la r\u00e9ponse de la plateforme et les faits qui n'ont pas encore \u00e9t\u00e9 v\u00e9rifi\u00e9s \u00bb, puis \u00e0 partir de l\u00e0,<a href=\"https:\/\/www.mol.gov.tw\/1607\/28162\/28652\/90651\/99101\/99149\/post\" rel=\"nofollow noopener\" target=\"_blank\">Informations relatives aux r\u00e9clamations des livreurs aupr\u00e8s du minist\u00e8re du Travail<\/a>V\u00e9rifiez quelle est l'autorit\u00e9 comp\u00e9tente \u00e0 contacter. Si le retard est simplement d\u00fb \u00e0 un retard de service de la part du restaurant, vous pouvez d'abord consulter notre site<a href=\"\/fr\/livraisons-livreurs-restaurant-serveurs-registres\/\">Enregistrement des temps d'attente et pratiques de communication<\/a>; chaque d\u00e9lai d'attente ne doit pas n\u00e9cessairement donner lieu \u00e0 une r\u00e9clamation officielle.<\/p>","protected":false},"excerpt":{"rendered":"<p>En cas de plat manquant, de litige li\u00e9 \u00e0 la livraison, d'avertissement suite \u00e0 une r\u00e9clamation client ou de probl\u00e8me de compte, commencez par conserver la commande, le chronologie des \u00e9v\u00e9nements et les faits constat\u00e9s sur place. Nous avons rassembl\u00e9 ici les informations relatives \u00e0 la proc\u00e9dure de r\u00e9clamation, \u00e0 la collecte des preuves et aux d\u00e9lais applicables dans le cadre du nouveau r\u00e8glement entr\u00e9 en vigueur le 21 juillet, afin que les livreurs n'aient pas \u00e0 compter sur des souvenirs flous pour se d\u00e9fendre.<\/p>","protected":false},"author":3,"featured_media":1591,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","jetpack_publicize_message":"\u5916\u9001\u7cfe\u7d1b\u9047\u5230\u600e\u9ebc\u8fa6\uff1a\u5148\u7559\u8b49\u3001\u518d\u8aaa\u660e\u3001\u6700\u5f8c\u7533\u8a34\u7684\u5be6\u6230\u6d41\u7a0b\n\n\u5916\u9001\u9047\u5230\u9910\u9ede\u7f3a\u6f0f\u3001\u9001\u9054\u722d\u8b70\u3001\u5ba2\u8a34\u8b66\u544a\u6216\u5e33\u865f\u554f\u984c\u6642\uff0c\u5148\u628a\u8a02\u55ae\u3001\u6642\u9593\u7dda\u8207\u73fe\u5834\u4e8b\u5be6\u7559\u4e0b\u4f86\u3002\u6574\u7406 7\/21 \u65b0\u5236\u4e0b\u7684\u7533\u8a34\u6d41\u7a0b\u3001\u8b49\u64da\u6574\u7406\u8207\u671f\u9650\u89c0\u5ff5\uff0c\u8b93\u5916\u9001\u54e1\u4e0d\u5fc5\u9760\u6a21\u7cca\u8a18\u61b6\u4fdd\u8b77\u81ea\u5df1\u3002\n\n\u5b8c\u6574\u5167\u5bb9\uff1a\nhttps:\/\/taiwandelivery.com\/zh\/delivery-dispute-handling-guide-2026\/\n\n#\u5916\u9001\u54e1 #\u5916\u9001\u653b\u7565 #TaiwanDelivery","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[64],"tags":[23,62,59],"class_list":["post-1331","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-64","tag-23","tag-62","tag-59"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u5916\u9001\u7cfe\u7d1b\u9047\u5230\u600e\u9ebc\u8fa6\uff1a\u5148\u7559\u8b49\u3001\u518d\u8aaa\u660e\u3001\u6700\u5f8c\u7533\u8a34\u7684\u5be6\u6230\u6d41\u7a0b - \u5916\u9001\u7cf0\uff5c\u53f0\u7063\u5916\u9001\u54e1\u8cc7\u8a0a\u7ad9<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/taiwandelivery.com\/fr\/guide-de-gestion-des-litiges-lies-a-la-livraison-2026\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u5916\u9001\u7cfe\u7d1b\u9047\u5230\u600e\u9ebc\u8fa6\uff1a\u5148\u7559\u8b49\u3001\u518d\u8aaa\u660e\u3001\u6700\u5f8c\u7533\u8a34\u7684\u5be6\u6230\u6d41\u7a0b - \u5916\u9001\u7cf0\uff5c\u53f0\u7063\u5916\u9001\u54e1\u8cc7\u8a0a\u7ad9\" \/>\n<meta property=\"og:description\" content=\"\u5916\u9001\u9047\u5230\u9910\u9ede\u7f3a\u6f0f\u3001\u9001\u9054\u722d\u8b70\u3001\u5ba2\u8a34\u8b66\u544a\u6216\u5e33\u865f\u554f\u984c\u6642\uff0c\u5148\u628a\u8a02\u55ae\u3001\u6642\u9593\u7dda\u8207\u73fe\u5834\u4e8b\u5be6\u7559\u4e0b\u4f86\u3002\u6574\u7406 7\/21 \u65b0\u5236\u4e0b\u7684\u7533\u8a34\u6d41\u7a0b\u3001\u8b49\u64da\u6574\u7406\u8207\u671f\u9650\u89c0\u5ff5\uff0c\u8b93\u5916\u9001\u54e1\u4e0d\u5fc5\u9760\u6a21\u7cca\u8a18\u61b6\u4fdd\u8b77\u81ea\u5df1\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/taiwandelivery.com\/fr\/guide-de-gestion-des-litiges-lies-a-la-livraison-2026\/\" \/>\n<meta property=\"og:site_name\" content=\"\u5916\u9001\u7cf0\uff5c\u53f0\u7063\u5916\u9001\u54e1\u8cc7\u8a0a\u7ad9\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/profile.php?id=61592235058097\" \/>\n<meta property=\"article:published_time\" content=\"2026-08-01T18:10:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-03T04:35:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/taiwandelivery.com\/wp-content\/uploads\/2026\/08\/td-article-1331.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"\u98ef\u7cf0\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/taiwandelivery.com\/wp-content\/plugins\/taiwan-delivery-site\/assets\/images\/brand-banner.png\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"\u98ef\u7cf0\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/taiwandelivery.com\\\/zh\\\/delivery-dispute-handling-guide-2026\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/taiwandelivery.com\\\/zh\\\/delivery-dispute-handling-guide-2026\\\/\"},\"author\":{\"name\":\"\u98ef\u7cf0\",\"@id\":\"https:\\\/\\\/taiwandelivery.com\\\/fr\\\/#\\\/schema\\\/person\\\/a341257304ce3f6feb012334bac19a35\"},\"headline\":\"\u5916\u9001\u7cfe\u7d1b\u9047\u5230\u600e\u9ebc\u8fa6\uff1a\u5148\u7559\u8b49\u3001\u518d\u8aaa\u660e\u3001\u6700\u5f8c\u7533\u8a34\u7684\u5be6\u6230\u6d41\u7a0b\",\"datePublished\":\"2026-08-01T18:10:56+00:00\",\"dateModified\":\"2026-10-03T04:35:23+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/taiwandelivery.com\\\/zh\\\/delivery-dispute-handling-guide-2026\\\/\"},\"wordCount\":6,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/taiwandelivery.com\\\/fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/taiwandelivery.com\\\/zh\\\/delivery-dispute-handling-guide-2026\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/taiwandelivery.com\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/td-article-1331.png\",\"keywords\":[\"\u5916\u9001\u54e1\",\"\u5e73\u53f0\u898f\u5247\",\"\u914d\u9001\u7cfe\u7d1b\"],\"articleSection\":[\"\u5916\u9001\u5e73\u53f0\u898f\u5247\"],\"inLanguage\":\"fr-CA\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/taiwandelivery.com\\\/zh\\\/delivery-dispute-handling-guide-2026\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/taiwandelivery.com\\\/zh\\\/delivery-dispute-handling-guide-2026\\\/\",\"url\":\"https:\\\/\\\/taiwandelivery.com\\\/zh\\\/delivery-dispute-handling-guide-2026\\\/\",\"name\":\"\u5916\u9001\u7cfe\u7d1b\u9047\u5230\u600e\u9ebc\u8fa6\uff1a\u5148\u7559\u8b49\u3001\u518d\u8aaa\u660e\u3001\u6700\u5f8c\u7533\u8a34\u7684\u5be6\u6230\u6d41\u7a0b - \u5916\u9001\u7cf0\uff5c\u53f0\u7063\u5916\u9001\u54e1\u8cc7\u8a0a\u7ad9\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/taiwandelivery.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/taiwandelivery.com\\\/zh\\\/delivery-dispute-handling-guide-2026\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/taiwandelivery.com\\\/zh\\\/delivery-dispute-handling-guide-2026\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/taiwandelivery.com\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/td-article-1331.png\",\"datePublished\":\"2026-08-01T18:10:56+00:00\",\"dateModified\":\"2026-10-03T04:35:23+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/taiwandelivery.com\\\/zh\\\/delivery-dispute-handling-guide-2026\\\/#breadcrumb\"},\"inLanguage\":\"fr-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/taiwandelivery.com\\\/zh\\\/delivery-dispute-handling-guide-2026\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-CA\",\"@id\":\"https:\\\/\\\/taiwandelivery.com\\\/zh\\\/delivery-dispute-handling-guide-2026\\\/#primaryimage\",\"url\":\"https:\\\/\\\/taiwandelivery.com\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/td-article-1331.png\",\"contentUrl\":\"https:\\\/\\\/taiwandelivery.com\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/td-article-1331.png\",\"width\":1200,\"height\":675,\"caption\":\"\u53f0\u7063\u5916\u9001\u54e1\u60c5\u5883\u63d2\u5716\uff1a\u5916\u9001\u5236\u5ea6\u3001\u6b0a\u76ca\u8207\u53ef\u8ffd\u6eaf\u7d00\u9304\uff0c\u5c0d\u61c9\u6587\u7ae0\u3008\u5916\u9001\u7cfe\u7d1b\u9047\u5230\u600e\u9ebc\u8fa6\uff1a\u5148\u7559\u8b49\u3001\u518d\u8aaa\u660e\u3001\u6700\u5f8c\u7533\u8a34\u7684\u5be6\u6230\u6d41\u7a0b\u3009\u3002\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/taiwandelivery.com\\\/zh\\\/delivery-dispute-handling-guide-2026\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"\u9996\u9801\",\"item\":\"https:\\\/\\\/taiwandelivery.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u5916\u9001\u7cfe\u7d1b\u9047\u5230\u600e\u9ebc\u8fa6\uff1a\u5148\u7559\u8b49\u3001\u518d\u8aaa\u660e\u3001\u6700\u5f8c\u7533\u8a34\u7684\u5be6\u6230\u6d41\u7a0b\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/taiwandelivery.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/taiwandelivery.com\\\/fr\\\/\",\"name\":\"\u5916\u9001\u7cf0\uff5c\u53f0\u7063\u5916\u9001\u54e1\u8cc7\u8a0a\u7ad9\",\"description\":\"\u63d0\u4f9b\u53f0\u7063\u5916\u9001\u5e73\u53f0\u8cc7\u8a0a\u3001\u5916\u9001\u88dd\u5099\u63a8\u85a6\u3001\u65b0\u624b\u6559\u5b78\u3001\u5b89\u5168\u63d0\u9192\u8207\u5916\u9001\u54e1\u5be6\u7528\u5167\u5bb9\u3002\",\"publisher\":{\"@id\":\"https:\\\/\\\/taiwandelivery.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/taiwandelivery.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-CA\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/taiwandelivery.com\\\/fr\\\/#organization\",\"name\":\"\u5916\u9001\u7cf0\uff5c\u53f0\u7063\u5916\u9001\u54e1\u8cc7\u8a0a\u7ad9\",\"alternateName\":\"Taiwan Delivery\",\"url\":\"https:\\\/\\\/taiwandelivery.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-CA\",\"@id\":\"https:\\\/\\\/taiwandelivery.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/taiwandelivery.com\\\/wp-content\\\/uploads\\\/2026\\\/06\\\/taiwandelivery-logo.png\",\"contentUrl\":\"https:\\\/\\\/taiwandelivery.com\\\/wp-content\\\/uploads\\\/2026\\\/06\\\/taiwandelivery-logo.png\",\"width\":394,\"height\":393,\"caption\":\"\u5916\u9001\u7cf0\uff5c\u53f0\u7063\u5916\u9001\u54e1\u8cc7\u8a0a\u7ad9\"},\"image\":{\"@id\":\"https:\\\/\\\/taiwandelivery.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/profile.php?id=61592235058097\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/taiwandelivery.com\\\/fr\\\/#\\\/schema\\\/person\\\/a341257304ce3f6feb012334bac19a35\",\"name\":\"\u98ef\u7cf0\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-CA\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/152fa55fd7a613e1d1857869c9fde4582fc8fca1dc713d0f715c65bd05781caa?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/152fa55fd7a613e1d1857869c9fde4582fc8fca1dc713d0f715c65bd05781caa?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/152fa55fd7a613e1d1857869c9fde4582fc8fca1dc713d0f715c65bd05781caa?s=96&d=mm&r=g\",\"caption\":\"\u98ef\u7cf0\"},\"url\":\"https:\\\/\\\/taiwandelivery.com\\\/fr\\\/author\\\/7doio1cmzwde\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Que faire en cas de litige li\u00e9 \u00e0 la livraison : proc\u00e9dure pratique \u00ab d'abord conserver les preuves, puis s'expliquer, enfin d\u00e9poser une r\u00e9clamation \u00bb - Wai Song Tuo | Portail d'informations pour les livreurs \u00e0 Ta\u00efwan","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/taiwandelivery.com\/fr\/guide-de-gestion-des-litiges-lies-a-la-livraison-2026\/","og_locale":"fr_CA","og_type":"article","og_title":"\u5916\u9001\u7cfe\u7d1b\u9047\u5230\u600e\u9ebc\u8fa6\uff1a\u5148\u7559\u8b49\u3001\u518d\u8aaa\u660e\u3001\u6700\u5f8c\u7533\u8a34\u7684\u5be6\u6230\u6d41\u7a0b - \u5916\u9001\u7cf0\uff5c\u53f0\u7063\u5916\u9001\u54e1\u8cc7\u8a0a\u7ad9","og_description":"\u5916\u9001\u9047\u5230\u9910\u9ede\u7f3a\u6f0f\u3001\u9001\u9054\u722d\u8b70\u3001\u5ba2\u8a34\u8b66\u544a\u6216\u5e33\u865f\u554f\u984c\u6642\uff0c\u5148\u628a\u8a02\u55ae\u3001\u6642\u9593\u7dda\u8207\u73fe\u5834\u4e8b\u5be6\u7559\u4e0b\u4f86\u3002\u6574\u7406 7\/21 \u65b0\u5236\u4e0b\u7684\u7533\u8a34\u6d41\u7a0b\u3001\u8b49\u64da\u6574\u7406\u8207\u671f\u9650\u89c0\u5ff5\uff0c\u8b93\u5916\u9001\u54e1\u4e0d\u5fc5\u9760\u6a21\u7cca\u8a18\u61b6\u4fdd\u8b77\u81ea\u5df1\u3002","og_url":"https:\/\/taiwandelivery.com\/fr\/guide-de-gestion-des-litiges-lies-a-la-livraison-2026\/","og_site_name":"\u5916\u9001\u7cf0\uff5c\u53f0\u7063\u5916\u9001\u54e1\u8cc7\u8a0a\u7ad9","article_publisher":"https:\/\/www.facebook.com\/profile.php?id=61592235058097","article_published_time":"2026-08-01T18:10:56+00:00","article_modified_time":"2026-10-03T04:35:23+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/taiwandelivery.com\/wp-content\/uploads\/2026\/08\/td-article-1331.png","type":"image\/png"}],"author":"\u98ef\u7cf0","twitter_card":"summary_large_image","twitter_image":"https:\/\/taiwandelivery.com\/wp-content\/plugins\/taiwan-delivery-site\/assets\/images\/brand-banner.png","twitter_misc":{"Written by":"\u98ef\u7cf0"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/taiwandelivery.com\/zh\/delivery-dispute-handling-guide-2026\/#article","isPartOf":{"@id":"https:\/\/taiwandelivery.com\/zh\/delivery-dispute-handling-guide-2026\/"},"author":{"name":"\u98ef\u7cf0","@id":"https:\/\/taiwandelivery.com\/fr\/#\/schema\/person\/a341257304ce3f6feb012334bac19a35"},"headline":"\u5916\u9001\u7cfe\u7d1b\u9047\u5230\u600e\u9ebc\u8fa6\uff1a\u5148\u7559\u8b49\u3001\u518d\u8aaa\u660e\u3001\u6700\u5f8c\u7533\u8a34\u7684\u5be6\u6230\u6d41\u7a0b","datePublished":"2026-08-01T18:10:56+00:00","dateModified":"2026-10-03T04:35:23+00:00","mainEntityOfPage":{"@id":"https:\/\/taiwandelivery.com\/zh\/delivery-dispute-handling-guide-2026\/"},"wordCount":6,"commentCount":0,"publisher":{"@id":"https:\/\/taiwandelivery.com\/fr\/#organization"},"image":{"@id":"https:\/\/taiwandelivery.com\/zh\/delivery-dispute-handling-guide-2026\/#primaryimage"},"thumbnailUrl":"https:\/\/taiwandelivery.com\/wp-content\/uploads\/2026\/08\/td-article-1331.png","keywords":["\u5916\u9001\u54e1","\u5e73\u53f0\u898f\u5247","\u914d\u9001\u7cfe\u7d1b"],"articleSection":["\u5916\u9001\u5e73\u53f0\u898f\u5247"],"inLanguage":"fr-CA","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/taiwandelivery.com\/zh\/delivery-dispute-handling-guide-2026\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/taiwandelivery.com\/zh\/delivery-dispute-handling-guide-2026\/","url":"https:\/\/taiwandelivery.com\/zh\/delivery-dispute-handling-guide-2026\/","name":"Que faire en cas de litige li\u00e9 \u00e0 la livraison : proc\u00e9dure pratique \u00ab d'abord conserver les preuves, puis s'expliquer, enfin d\u00e9poser une r\u00e9clamation \u00bb - Wai Song Tuo | Portail d'informations pour les livreurs \u00e0 Ta\u00efwan","isPartOf":{"@id":"https:\/\/taiwandelivery.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/taiwandelivery.com\/zh\/delivery-dispute-handling-guide-2026\/#primaryimage"},"image":{"@id":"https:\/\/taiwandelivery.com\/zh\/delivery-dispute-handling-guide-2026\/#primaryimage"},"thumbnailUrl":"https:\/\/taiwandelivery.com\/wp-content\/uploads\/2026\/08\/td-article-1331.png","datePublished":"2026-08-01T18:10:56+00:00","dateModified":"2026-10-03T04:35:23+00:00","breadcrumb":{"@id":"https:\/\/taiwandelivery.com\/zh\/delivery-dispute-handling-guide-2026\/#breadcrumb"},"inLanguage":"fr-CA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/taiwandelivery.com\/zh\/delivery-dispute-handling-guide-2026\/"]}]},{"@type":"ImageObject","inLanguage":"fr-CA","@id":"https:\/\/taiwandelivery.com\/zh\/delivery-dispute-handling-guide-2026\/#primaryimage","url":"https:\/\/taiwandelivery.com\/wp-content\/uploads\/2026\/08\/td-article-1331.png","contentUrl":"https:\/\/taiwandelivery.com\/wp-content\/uploads\/2026\/08\/td-article-1331.png","width":1200,"height":675,"caption":"\u53f0\u7063\u5916\u9001\u54e1\u60c5\u5883\u63d2\u5716\uff1a\u5916\u9001\u5236\u5ea6\u3001\u6b0a\u76ca\u8207\u53ef\u8ffd\u6eaf\u7d00\u9304\uff0c\u5c0d\u61c9\u6587\u7ae0\u3008\u5916\u9001\u7cfe\u7d1b\u9047\u5230\u600e\u9ebc\u8fa6\uff1a\u5148\u7559\u8b49\u3001\u518d\u8aaa\u660e\u3001\u6700\u5f8c\u7533\u8a34\u7684\u5be6\u6230\u6d41\u7a0b\u3009\u3002"},{"@type":"BreadcrumbList","@id":"https:\/\/taiwandelivery.com\/zh\/delivery-dispute-handling-guide-2026\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"\u9996\u9801","item":"https:\/\/taiwandelivery.com\/fr\/"},{"@type":"ListItem","position":2,"name":"\u5916\u9001\u7cfe\u7d1b\u9047\u5230\u600e\u9ebc\u8fa6\uff1a\u5148\u7559\u8b49\u3001\u518d\u8aaa\u660e\u3001\u6700\u5f8c\u7533\u8a34\u7684\u5be6\u6230\u6d41\u7a0b"}]},{"@type":"WebSite","@id":"https:\/\/taiwandelivery.com\/fr\/#website","url":"https:\/\/taiwandelivery.com\/fr\/","name":"Livraison de mochi | Portail d'informations pour les livreurs \u00e0 Ta\u00efwan","description":"Fournit des informations sur les plateformes de livraison \u00e0 Ta\u00efwan, des recommandations d'\u00e9quipement pour les livreurs, des tutoriels pour d\u00e9butants, des conseils de s\u00e9curit\u00e9 et des contenus pratiques destin\u00e9s aux livreurs.","publisher":{"@id":"https:\/\/taiwandelivery.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/taiwandelivery.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-CA"},{"@type":"Organization","@id":"https:\/\/taiwandelivery.com\/fr\/#organization","name":"Livraison de mochi | Portail d'informations pour les livreurs \u00e0 Ta\u00efwan","alternateName":"Taiwan Delivery","url":"https:\/\/taiwandelivery.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-CA","@id":"https:\/\/taiwandelivery.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/taiwandelivery.com\/wp-content\/uploads\/2026\/06\/taiwandelivery-logo.png","contentUrl":"https:\/\/taiwandelivery.com\/wp-content\/uploads\/2026\/06\/taiwandelivery-logo.png","width":394,"height":393,"caption":"\u5916\u9001\u7cf0\uff5c\u53f0\u7063\u5916\u9001\u54e1\u8cc7\u8a0a\u7ad9"},"image":{"@id":"https:\/\/taiwandelivery.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/profile.php?id=61592235058097"]},{"@type":"Person","@id":"https:\/\/taiwandelivery.com\/fr\/#\/schema\/person\/a341257304ce3f6feb012334bac19a35","name":"Onigiri","image":{"@type":"ImageObject","inLanguage":"fr-CA","@id":"https:\/\/secure.gravatar.com\/avatar\/152fa55fd7a613e1d1857869c9fde4582fc8fca1dc713d0f715c65bd05781caa?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/152fa55fd7a613e1d1857869c9fde4582fc8fca1dc713d0f715c65bd05781caa?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/152fa55fd7a613e1d1857869c9fde4582fc8fca1dc713d0f715c65bd05781caa?s=96&d=mm&r=g","caption":"\u98ef\u7cf0"},"url":"https:\/\/taiwandelivery.com\/fr\/author\/7doio1cmzwde\/"}]}},"jetpack_publicize_connections":[],"uagb_featured_image_src":{"full":["https:\/\/taiwandelivery.com\/wp-content\/uploads\/2026\/08\/td-article-1331.png",1200,675,false],"thumbnail":["https:\/\/taiwandelivery.com\/wp-content\/uploads\/2026\/08\/td-article-1331-150x150.png",150,150,true],"medium":["https:\/\/taiwandelivery.com\/wp-content\/uploads\/2026\/08\/td-article-1331-300x169.png",300,169,true],"medium_large":["https:\/\/taiwandelivery.com\/wp-content\/uploads\/2026\/08\/td-article-1331-768x432.png",768,432,true],"large":["https:\/\/taiwandelivery.com\/wp-content\/uploads\/2026\/08\/td-article-1331-1024x576.png",1024,576,true],"1536x1536":["https:\/\/taiwandelivery.com\/wp-content\/uploads\/2026\/08\/td-article-1331.png",1200,675,false],"2048x2048":["https:\/\/taiwandelivery.com\/wp-content\/uploads\/2026\/08\/td-article-1331.png",1200,675,false],"trp-custom-language-flag":["https:\/\/taiwandelivery.com\/wp-content\/uploads\/2026\/08\/td-article-1331-18x10.png",18,10,true]},"uagb_author_info":{"display_name":"\u98ef\u7cf0","author_link":"https:\/\/taiwandelivery.com\/fr\/author\/7doio1cmzwde\/"},"uagb_comment_info":0,"uagb_excerpt":"\u5916\u9001\u9047\u5230\u9910\u9ede\u7f3a\u6f0f\u3001\u9001\u9054\u722d\u8b70\u3001\u5ba2\u8a34\u8b66\u544a\u6216\u5e33\u865f\u554f\u984c\u6642\uff0c\u5148\u628a\u8a02\u55ae\u3001\u6642\u9593\u7dda\u8207\u73fe\u5834\u4e8b\u5be6\u7559\u4e0b\u4f86\u3002\u6574\u7406 7\/21 \u65b0\u5236\u4e0b\u7684\u7533&hellip;","_links":{"self":[{"href":"https:\/\/taiwandelivery.com\/fr\/wp-json\/wp\/v2\/posts\/1331","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/taiwandelivery.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/taiwandelivery.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/taiwandelivery.com\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/taiwandelivery.com\/fr\/wp-json\/wp\/v2\/comments?post=1331"}],"version-history":[{"count":4,"href":"https:\/\/taiwandelivery.com\/fr\/wp-json\/wp\/v2\/posts\/1331\/revisions"}],"predecessor-version":[{"id":2046,"href":"https:\/\/taiwandelivery.com\/fr\/wp-json\/wp\/v2\/posts\/1331\/revisions\/2046"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/taiwandelivery.com\/fr\/wp-json\/wp\/v2\/media\/1591"}],"wp:attachment":[{"href":"https:\/\/taiwandelivery.com\/fr\/wp-json\/wp\/v2\/media?parent=1331"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/taiwandelivery.com\/fr\/wp-json\/wp\/v2\/categories?post=1331"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/taiwandelivery.com\/fr\/wp-json\/wp\/v2\/tags?post=1331"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}