{"id":1426,"date":"2026-07-26T05:52:23","date_gmt":"2026-07-25T21:52:23","guid":{"rendered":"https:\/\/taiwandelivery.com\/zh\/?p=1426"},"modified":"2026-08-24T11:38:36","modified_gmt":"2026-08-24T03:38:36","slug":"livraisons-livreurs-restaurant-serveurs-registres","status":"publish","type":"post","link":"https:\/\/taiwandelivery.com\/fr\/livraisons-livreurs-restaurant-serveurs-registres\/","title":{"rendered":"Que faire lorsque le client attend trop longtemps son repas ? Le livreur traite s\u00e9par\u00e9ment l'enregistrement du temps, la communication et les r\u00e9clamations"},"content":{"rendered":"<p>Lorsque le temps d'attente est plus long que pr\u00e9vu, v\u00e9rifiez d'abord dans l'application le statut de votre commande (\u00ab Arriv\u00e9e au restaurant \u00bb), le num\u00e9ro de commande et les coordonn\u00e9es du restaurant, puis conservez une trace horaire de votre arriv\u00e9e au restaurant, de la r\u00e9cup\u00e9ration de la commande, de vos contacts avec le service client et des notifications d'anomalie. Ces informations peuvent servir \u00e0 \u00e9tayer les faits ou \u00e0 retracer ult\u00e9rieurement votre organisation de travail, mais cela ne signifie pas pour autant que chaque p\u00e9riode d'attente donnera lieu \u00e0 une indemnisation fixe.<\/p>\n<p>Lors de la communication, concentrez-vous principalement sur l\u2019\u00e9tat de la commande et le d\u00e9lai de livraison pr\u00e9vu, afin d\u2019\u00e9viter que l\u2019attente ne d\u00e9g\u00e9n\u00e8re en conflit sur place. Si cela affecte la livraison ou emp\u00eache la poursuite de la commande, suivez la proc\u00e9dure d\u2019assistance, d\u2019annulation ou de support indiqu\u00e9e dans l\u2019application ; les r\u00e8gles de la plateforme en mati\u00e8re de calcul, d\u2019attribution des commandes et de r\u00e9clamations sont strictement r\u00e9gies par le contrat en vigueur et les notifications officielles.<\/p>","protected":false},"excerpt":{"rendered":"<p>Une attente trop longue pour les commandes ralentit non seulement le traitement des commandes, mais rend \u00e9galement les relev\u00e9s de r\u00e9mun\u00e9ration et les explications ult\u00e9rieures moins clairs. En s'appuyant sur les donn\u00e9es relatives \u00e0 l'arriv\u00e9e en restaurant, \u00e0 l'heure estim\u00e9e, \u00e0 la prise en charge et \u00e0 la livraison, nous avons mis au point un processus de gestion des temps d'attente que les livreurs peuvent utiliser au quotidien, ainsi qu'une m\u00e9thode permettant de rep\u00e9rer les probl\u00e8mes \u00e0 partir des nouveaux relev\u00e9s.<\/p>","protected":false},"author":3,"featured_media":1602,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","jetpack_publicize_message":"\u5e97\u5bb6\u7b49\u9910\u592a\u4e45\u600e\u9ebc\u8655\u7406\uff1f\u5916\u9001\u54e1\u628a\u6642\u9593\u7d00\u9304\u3001\u6e9d\u901a\u8207\u7533\u8a34\u62c6\u958b\u505a\n\n\u9910\u9ede\u7b49\u592a\u4e45\u4e0d\u53ea\u62d6\u6162\u8dd1\u55ae\uff0c\u4e5f\u8b93\u5831\u916c\u660e\u7d30\u8207\u5f8c\u7e8c\u8aaa\u660e\u8b8a\u5f97\u6a21\u7cca\u3002\u4ee5\u5230\u5e97\u3001\u9810\u4f30\u6642\u9593\u3001\u53d6\u9910\u8207\u9001\u9054\u7d00\u9304\u70ba\u6838\u5fc3\uff0c\u6574\u7406\u5916\u9001\u54e1\u80fd\u6bcf\u5929\u4f7f\u7528\u7684\u7b49\u5f85\u8655\u7406\u6d41\u7a0b\uff0c\u4ee5\u53ca\u5f9e\u65b0\u5236\u660e\u7d30\u56de\u770b\u554f\u984c\u7684\u65b9\u6cd5\u3002\n\n\u5b8c\u6574\u5167\u5bb9\uff1a\nhttps:\/\/taiwandelivery.com\/zh\/delivery-rider-restaurant-wait-records\/\n\n#\u5916\u9001\u54e1 #\u5916\u9001\u653b\u7565 #TaiwanDelivery","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[64],"tags":[23,62,59],"class_list":["post-1426","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-64","tag-23","tag-62","tag-59"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - 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