{"id":718,"date":"2025-07-16T16:00:24","date_gmt":"2025-07-16T16:00:24","guid":{"rendered":"https:\/\/taiwandelivery.com\/?p=718"},"modified":"2025-07-16T16:01:02","modified_gmt":"2025-07-16T16:01:02","slug":"le-mythe-du-ne-prenez-pas-de-commandes-si-vous-ne-pouvez-pas-monter-a-letage-et-comment-y-remedier","status":"publish","type":"post","link":"https:\/\/taiwandelivery.com\/fr\/le-mythe-du-ne-prenez-pas-de-commandes-si-vous-ne-pouvez-pas-monter-a-letage-et-comment-y-remedier\/","title":{"rendered":"Le mythe du \"ne prenez pas de commandes si vous ne pouvez pas monter \u00e0 l'\u00e9tage\" - et comment le briser !"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"718\" class=\"elementor elementor-718\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf77c7b e-flex e-con-boxed e-con e-parent\" data-id=\"cf77c7b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-211c84b elementor-widget elementor-widget-text-editor\" data-id=\"211c84b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p><p>De nombreux clients penseront que la mention \"ne prenez pas de commandes avant d'\u00eatre mont\u00e9 \u00e0 l'\u00e9tage\" est un comportement tr\u00e8s attentionn\u00e9.<\/p><p> <\/p><p>C'est vrai. Si vous ne voulez pas monter, ne prenez pas les commandes. C'est simple, non ?<\/p><p> <\/p><p>En pratique, cet argument ne fonctionne pas pour les pandas et les uber eats.<\/p><p> <\/p><p>Mais en fait, Uber eats et Panda comprenaient d\u00e9j\u00e0 le conflit entre les livreurs et les clients avant de venir \u00e0 Ta\u00efwan. Apr\u00e8s tout, les deux soci\u00e9t\u00e9s sont originaires de l'\u00e9tranger, et elles ont une grande exp\u00e9rience des situations o\u00f9 les livreurs ne veulent pas monter \u00e0 l'\u00e9tage et o\u00f9 les clients ne veulent tout simplement pas sortir.<\/p><p> <\/p><p>Les deux entreprises ont pour pratique commune de \"cacher la note\", de sorte que vous ne pouvez voir la note qu'apr\u00e8s avoir r\u00e9cup\u00e9r\u00e9 votre repas, et elles n'autorisent pas les livreurs \u00e0 transf\u00e9rer la commande apr\u00e8s que vous avez r\u00e9cup\u00e9r\u00e9 votre repas.<strong>En clair, c'est un pi\u00e8ge pour les livreurs.<\/strong><\/p><p> <\/p><p>Si vous avez la malchance de recevoir un repas pour un livreur qui ne veut pas monter \u00e0 l'\u00e9tage et voir la note, il n'y a que deux possibilit\u00e9s<\/p><p> <\/p><p><strong>1. renvoi au magasin d'origine, annulation de la commande<\/strong><\/p><p> <\/p><p>Le livreur informera la plateforme et retournera le repas au restaurant, la commande sera annul\u00e9e et le client sera invit\u00e9 \u00e0 passer une nouvelle commande pour obtenir un remboursement.<\/p><p> <\/p><p>Cependant, l'exp\u00e9diteur sera enregistr\u00e9 par le syst\u00e8me et sera suspendu plus d'une fois.<\/p><p> <\/p><p><strong>2. perte de commande de repas, annulation de commande<\/strong><\/p><p> <\/p><p>Apr\u00e8s avoir signal\u00e9 les dommages caus\u00e9s au repas directement hors ligne ou continuer \u00e0 ex\u00e9cuter un autre simple, apr\u00e8s tout, la route est complexe, chaque livreur a une certaine d\u00e9duction pour signaler les dommages caus\u00e9s au repas, et le m\u00eame rapport plusieurs fois le m\u00eame que le droit d'\u00eatre suspendu !<\/p><p> <\/p><p>Les clients ne pourront pas prendre leurs repas, les magasins ne pourront pas vendre leurs repas et les livreurs seront mis \u00e0 l'index par le syst\u00e8me.<\/p><p> <\/p><p>\u00c0 un moment donn\u00e9, j'ai pens\u00e9 qu'il n'y avait pas de solution \u00e0 ce probl\u00e8me et que nous ne pouvions compter que sur les 5 dollars de frais d'\u00e9tage pour r\u00e9soudre le probl\u00e8me. Cependant, en fait, plus de la moiti\u00e9 des clients n'ont pas besoin de monter \u00e0 l'\u00e9tage et, pour eux, les 5 dollars de frais d'\u00e9tage sont tout \u00e0 fait d\u00e9raisonnables.<\/p><p> <\/p><p>Et s'il s'agit d'une zone o\u00f9 se trouvent certains grands ensembles de logements sociaux, sans parler de la taxe de 5 $ pour monter \u00e0 l'\u00e9tage, augmentez-la \u00e0 30 $ et vous ne verrez m\u00eame pas les gens vouloir s'y rendre...<\/p><p> <\/p><p>Mais j'ai r\u00e9cemment d\u00e9couvert une approche int\u00e9ressante pour d\u00e9m\u00ealer la situation.<\/p><p> <\/p><figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" class=\"wp-image-284\" src=\"https:\/\/taiwanstyphoon.com\/wp-content\/uploads\/2025\/01\/\u4e0d\u4e0a\u6a13\u4e0d\u8981\u63a5\u55ae-473x1024.jpg\" alt=\"\" \/><\/figure><p> <\/p><p>Parce que vous pouvez voir \"Nom du client\" + \"Adresse\" lors de la commande.<\/p><p> <\/p><p>Nous pouvons donc faire ce que cette belle cliente a fait.<\/p><p> <\/p><p>Changer le nom en \"Remarques\".<strong>Nous devons monter au cinqui\u00e8me \u00e9tage.<\/strong><\/p><p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u5f88\u591a\u5ba2\u4eba\u6703\u8a8d\u70ba\u5099\u8a3b\u300c\u4e0d\u4e0a\u6a13\u4e0d\u8981\u63a5\u55ae\u300d\uff0c\u662f [&hellip;]<\/p>","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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