Many customers will think it's considerate to note "don't take orders if you don't go upstairs".

That's right. If you don't want to go upstairs, don't take orders. It's simple, right?

In practice, this argument doesn't work for pandas and uber eats.

But in fact, Uber eats and Panda already understood the conflict between delivery workers and customers before they came to Taiwan. After all, both companies are from overseas, and their experience with "delivery workers don't want to go upstairs" and "customers don't want to come out of the door" can be said to be absolutely abundant.

The common practice of the two companies is to "hide the memo", so that you can only look at the memo after you have picked up your meal, and they don't allow the delivery person to transfer the order after you have picked up your meal.To put it bluntly, it is a pitfall for delivery workers.

If you are really unfortunate enough to get a meal for a delivery person who doesn't want to go upstairs, and then you see the note, there are only two choices

1. Send back to the original store, order cancellation

The delivery person will notify the platform and return the meal to the restaurant, the order will be canceled and the customer will be asked to place a new order for a refund.

However, the sender will be registered by the system and will be suspended more than once.

2. Meal order loss, order cancellation

Report the meal damage directly offline or continue to run another single, after all, the road is complex, each deliveryman has a certain deduction can report the meal damage, the same report a few more times the same as the right to be suspended!

Both methods are detrimental to people but not to themselves. Customers will not be able to eat, stores will not be able to sell their meals, and the delivery staff will be blacklisted by the system.

At one time, I thought that there was no solution to this problem and that we could only rely on the $5 upstairs charge to solve the problem, but in fact, more than half of the customers do not have to go upstairs, and to them, the $5 upstairs charge is very unreasonable.

And if it's the area of some large community house, not to mention the $5 fee to go upstairs, raise it to $30 and you won't see anyone wanting to go...

But I recently came across an interesting approach to unraveling the situation.

Because you can see "Customer Name" + "Address" when you order.

So we can do what this beautiful customer did.

"Change name to Remarks".We have to climb up to the fifth floor.