Last updated: October 3, 2026. Just because a delivery box can hold your meal doesn’t mean the food will stay in the same condition during transit. Before heading out, check that the box is clean, dry, free of odors, and undamaged, and ensure that the zippers and straps function properly. Old food bags with leaks, personal items, or cleaning supplies should not be mixed with meals awaiting delivery. The Food and Drug Administration also reminds the public to take precautions when transporting food for delivery.Hygiene of Delivery Containers and the Shipping ProcessThe
When picking up your order, compare the order details displayed in the app with the information on the packaging to check for any obvious abnormalities in the paper bag seals, cup lids, plastic seals, or soup containers; Do not open sealed packaging yourself to inspect the food contents. If the restaurant has not sealed the package properly or the meal has leaked, first ask the restaurant staff at the pickup counter to confirm the issue, then follow the platform’s procedures to resolve it. Do not take the meal with you if you know there is a problem.
When packing the box, first consider three scenarios: “sudden braking, turning, and uphill driving.” Ensure that tall drink cups, soups, and containers prone to spilling are securely supported, and avoid placing heavy items on top of fragile food items; Hot foods and cold beverages should be separated based on their packaging and the available space inside the box; do not stack items that may leak on top of unsealed meal bags. If there are too many meals—exceeding the safe load capacity or unable to be secured—follow the platform support procedure; this is better than cramming them in only to have them spill and then having to clean up the mess.
Before delivery, check the outer bag one more time for any tears, leaks, or stains, and complete the delivery at the location specified by the app according to the instructions for that order. If a customer reports an issue with the meal, retain the order details, the condition of the packaging, and communication records with the platform; the restaurant and the platform will then determine the matter according to formal procedures. Delivery riders should not make their own conclusions regarding food safety, nor should they disclose customer information. Clean and air-dry the delivery boxes after your shift ends; if they become soiled, handle them according to the material and the platform’s requirements.
This article discusses the pickup, handling, and delivery procedures that delivery riders can control; information regarding restaurant preparation, storage temperatures, and platform rules is subject to the current official guidelines. This site also hasSummary of Food Safety Training for Food Delivery Drivers, which can be used to address issues related to work schedules and training.
