This post originally documented my experience checking the lost and found after losing my wallet while on a delivery. If you find someone else’s cell phone, wallet, keys, or equipment while on a delivery, first park your vehicle and note the time, location, and appearance of the item; Do not open the items, keep high-value items for yourself, or leave them at a restaurant or on the side of the road just to rush to your next delivery. If the items are related to a specific order, you can file a report through the customer service of the platform you were using at the time, allowing the platform to contact the potential owner through official channels.
If you lose your phone, wallet, keys, or equipment, first check the locations of your last pickup, delivery, parking, and rest stops, then contact any businesses you may have passed by or the platform’s customer service. Keep a record of the order number, delivery time, drop-off locations, and your communication history, but do not publicly share the customer’s name, address, phone number, order number, or photos of the items in group chats or on social media.
The police have formal procedures for handling found and lost items; when submitting a report, making an inquiry, or searching for an item, follow the instructions of your nearest police station. You may also use the National Police Agency’sLost and Found Management SystemCheck the information on unclaimed items. Based on my experience, start by searching by location, date, and type of item; if you’re not sure which district it’s in, check a few neighboring districts as well. The timeframe for retrieval and the claim process vary by case, so don’t treat a single online experience as a guarantee.
