"Don't accept orders if you can't go upstairs" is not a rule that applies to all orders. Delivery methods within a community, parking conditions, meal weight, accessibility needs, and platform requirements may all vary; neither delivery riders nor customers should let slogans override their judgment regarding safety.
After accepting an order, check the notes first; when you arrive on-site, follow the legal parking, access control, and delivery guidelines for that location. If the volume of items to be moved, the floor level, or personal safety issues exceed reasonable limits, keep a record of the order and use the app’s support features—do not get into a private conflict with the customer.
This article provides only guidelines on communication and safety; it does not represent any fixed policies of any platform.
