Last Updated: July 1, 2026 | For platform rules, bonuses, and real-time updates, please refer to the official app or announcements.
Platforms will have to provide evidence before suspending accounts—this is the direction of the latest regulations introduced by the Ministry of Labor. According toReport by China Times News NetworkThe Ministry of Labor has explicitly required food delivery platforms to provide specific reasons and supporting evidence before suspending (banning) a delivery rider’s account; such actions must not be taken arbitrarily.
This is a significant development for food delivery riders. In the past, what worried riders the most was having their accounts suspended for no apparent reason, without even receiving an explanation. Some riders would suddenly go offline in the middle of a delivery, while others would wait weeks for a response to their appeals—during which time their income would come to a complete halt. The core of the Ministry of Labor’s new regulations is to break the unilateral practice of platforms “suspending accounts at will,” requiring platforms to bear the burden of proof for their account suspension decisions.
The phrase “provide evidence” sounds simple in theory, but the real test lies in its implementation. What constitutes “specific grounds”? Do consumer complaints count? Does a low algorithm-generated rating count? Does the platform’s own AI detecting anomalies count? If these details aren’t clearly defined in the accompanying regulations, the new rules will have limited protective effect. One of the core issues drawing the most public attention is whether delivery riders can receive notification and file an appeal “before their accounts are suspended,” rather than being told to take corrective action only after their accounts have been suspended. The timing of procedural justice directly determines whether this regulation actually has any teeth.”
The relevant regulations from the Ministry of Labor are currently still in the implementation phase; please stay tuned for updates on the official effective date and specific details.Latest Policy News on Food DeliveryOr official announcements from the Ministry of Labor. There may also be variations in how each platform implements these measures. Before the new regulations take effect, we recommend that delivery riders, upon encountering account irregularities or receiving any warning notifications, immediately take screenshots to preserve all relevant records. This is the most practical way to protect themselves at this stage.
This article is a general summary of information. For actual rules, suspension appeal procedures, and relevant regulations, please refer to the platform’s official announcements and the latest announcements from the competent authority of the Ministry of Labor. This site assumes no liability for any losses resulting from discrepancies in the information provided.