A short estimated distance doesn't necessarily mean the entire order will be quick. Before accepting an order, review the route, mileage, estimated completion time, and pickup and drop-off locations together to determine whether the order fits your current schedule and safety requirements.
Which fields should be displayed first?
The Ministry of Labor explained that when platforms assign orders, they should clearly specify the route, estimated mileage, and estimated completion time, and disclose the estimated pay, pickup and drop-off locations, and product information. These factors form the common basis for deciding whether to accept an order; it is not appropriate to consider only one of them.
Estimates are not guarantees.
We recommend using the estimated times as a reference before accepting a ride, rather than as a guarantee that every trip will be completed exactly as scheduled. Stops at intersections, waiting times at stores, and building drop-offs can all affect the actual travel time; safety rules should not be compromised simply because the estimated time is short.
Keep records when discrepancies are significant
Record the order dispatch screen, the actual order acceptance and completion times, as well as any discrepancies caused by the merchant or delivery circumstances. If an error in judgment results from missing system data, contact the platform to inquire about how to update that field and how to file a dispute.
Source:Ministry of Labor: Transparency in Job Assignment Information. For the actual platform terms and how individual cases are handled, please refer to the official notice for the current period.
