A single street address could refer to a community management office, a department store information desk, or the entrance to a specific floor in a building. When delivery drivers estimate time and route, they need more than just a single point on a map.
Official location information
According to the Ministry of Labor’s guidelines on order dispatch information, the pickup and delivery locations must be clearly identifiable, including the address, floor number, and the general area of arrival or other information sufficient to identify the delivery location; examples provided by the authorities include the management office, security booth, and service desk.
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When you see a complex commercial or residential address, check whether the floor number and designated delivery area align with the estimated completion time. If key information is missing, contact the platform first to avoid guessing the entrance or assuming that delivery can be made directly at the curb.
Upon arrival, please follow the procedure to check in.
If the house number and the navigation point do not match, pull over to a safe location first, then use the platform message to confirm the delivery location. Keep a record of the location originally displayed on the order and any subsequent messages so that you have a reference in case of delays or location disputes.
Source:Ministry of Labor: Transparency in Job Assignment Information. For the actual platform terms and how individual cases are handled, please refer to the official notice for the current period.
