There are some “blacklists” circulating among delivery drivers—these refer to customers or addresses that cause trouble for drivers or are considered “difficult customers.” This is a sensitive topic, so this article will strive to discuss it as objectively as possible.
Under what circumstances will someone be placed on the “blacklist”?
- Customers who frequently leave negative reviews or act like difficult customers
- Delivery locations that are remote or difficult to find
- Merchants with a history of problematic transactions
Some thoughts on this topic:To a certain extent, the “blacklist” serves as a self-protection mechanism for delivery riders, but this mechanism also has its problems:
- May constitute discrimination against a specific group
- It is difficult to verify the authenticity of information.
- This may cause new delivery drivers to feel overly anxious
My suggestion:Instead of relying on blacklists, focus on building your own “whitelist”—that is, a list of high-quality restaurants that are consistent, serve food quickly, and have friendly staff. Spending time nurturing good relationships is more valuable than dwelling on bad experiences.
Further Reading
- Grab Acquires foodpanda Taiwan: What Delivery Drivers Should Keep an Eye On
- What Should Delivery Drivers Do When Faced with False Complaints? Examining Platform Complaint Systems Through the Lens of China’s Food Delivery Controversy
- 7.2 Magnitude Earthquake Shakes All of Taiwan: Netizens Order Vegetables via Food Delivery for the “Uranus Chicken Flock”—What Do Delivery Drivers Think?
- Panda's Money-Sucking "Order Pickup Rate"