"Accused orders" is a term commonly used within the food delivery community; it does not refer to publicly verifiable order-assignment decisions made by the platform. A decrease in order volume may be related to the service area, time of day, demand, restaurants, weather, account status, or system adjustments. You cannot conclude that the platform is intentionally penalizing someone based on just a few days’ experience.
If you notice any irregularities with your order or account, first record the time you logged in, your location, order notifications, cancellations, and conversations with customer service, then follow the app’s support process to inquire. It is especially important to save detailed records when issues involve compensation, account suspension, or adverse actions; please refer to the current contract’s transparency and appeal policies.Statement from the Ministry of LaborThe
Do not “test” the dispatch system by compromising service quality, rushing orders in a dangerous manner, or circumventing the app’s rules.
