Rider Information Hub
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44 articles found
Clear filtersA car at the intersection may appear to be going straight, but it could turn right the next second; if a motorcycle cuts in close to the car as it enters the intersection, both drivers’ visibility may be obstructed. Defensive driving…
Even when the delivery timer is running down or a new order pops up on your phone, you should still keep your attention on pedestrians at crosswalks. When pedestrians are crossing, pull over first to let them pass…
When delivering food, you often ride through alleys, and intersections without traffic signals are particularly prone to collisions due to limited visibility and misjudgments of speed. Slow down as you approach an intersection, check for signs…
If you've completed a delivery course but the app shows that you missed a class or your account is still restricted, don't just keep tapping on the course. First, you need to confirm which one it is…
If delivery training focuses solely on memorizing exam answers, riders may still be unsure how to handle situations such as waiting for orders, navigating intersections, or delivering meals. The authorities have included occupational safety and health, …
Stop using affected bag parts after contamination. Record cleaning instructions and rechecks; unknown condition means continued non-use.
Confirm the entrance, handover contact and actual stopping conditions separately. No reply is not permission; do not assume entry or reception by staff.
Taking any and all orders during peak hours may actually lower your hourly wage. This article outlines how to assess pickup, delivery, waiting times, route optimization for combined orders, and return trip costs…
When delivering food on rainy days, the biggest concern isn’t getting wet—it’s the simultaneous decline in visibility, traction, and the ability to stop safely. This article outlines pre-trip checks, ways to prevent slipping on the road, and how to pick up orders…
Food safety for delivery meals depends on every step of the process—from the cleanliness of the insulated containers and whether hot and cold items are stored together, to pickup, stops along the route, and delivery. When it comes to official requirements…
Delivering at night is about more than just turning on your lights. This article covers taillights, brake lights, reflectors, securing your phone, safe parking when picking up and delivering orders, and visibility in the rain…
Delivery riders’ cell phones serve multiple purposes: accepting orders, providing navigation, and logging work records. This article covers everything from checking battery levels before heading out, recharging during peak hours, and cooling the device to preserving evidence in the event of a connection loss…
Information verified: September 18, 2026
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