How to Handle Incorrect Orders or Delivery Disputes: Report It First, Then Keep a Record

If you receive the wrong order, your order is missing, or there is a delivery dispute, please report it through the app first, keep records of your order, pickup, and communications, and follow the platform’s official procedures.

Whether civil or criminal liability applies must be determined based on the facts of each individual case and the assessment of the competent authorities; no conclusions can be drawn in advance based on online articles.