Information checked on 23 October 2026. If trip incentives appear to have fallen, first keep order details, campaign terms and payment records for the same period, then identify which item is lower. Base pay, extra incentives and the total received in your bank account cover different things. Two screenshots of totals alone cannot establish that every courier's pay was reduced or that you necessarily failed a campaign condition.
The individual observation retained from the original article is this: the site owner reported that most of the old trip incentives they had seen no longer appeared in their app. It concerns one account and cannot establish that all couriers across Taiwan have no incentives at all. This is an existing report, not a new delivery run or account inspection for this review. The observation date, campaign validity period and settlement details are still incomplete, so it is not presented as the current campaign status of every Uber Eats account or used to calculate a percentage reduction.
The Ministry of Labor's remuneration Q&A (Traditional Chinese) distinguishes base pay for each order from platform incentives and states that minimum protection does not guarantee high earnings. Stacked orders should be checked individually, not just as a combined total. This explanation helps separate the items to check; it cannot replace the actual service period and details for a particular order or prove that a platform's current campaign is unchanged. List cancelled or unfinished orders separately rather than including them directly in a comparison of completed orders.
The official foodpanda pay-components page (Traditional Chinese) separates per-order fees from extra incentives and makes campaign conditions subject to the system display and announcements. It also notes that tips given before acceptance may already be included in the amount displayed. This supports checking components separately and avoiding duplicate counting; it does not establish that Uber Eats uses the same field names, eligibility rules or settlement method. Uber's official fees page was not obtained again for this review. Check Uber field names and current conditions against the official details visible to you.
| Item | What to copy from the record | How to avoid a false comparison |
|---|---|---|
| Base pay | Order identifier ＿＿; original field label ＿＿; service start/end ＿＿; amount ＿＿ | List stacked orders individually. Separate estimates from final details; do not label the platform's entire total as base pay. |
| Top-up or other adjustment | Adjustment label ＿＿; order/period it belongs to ＿＿; amount ＿＿; whether already included above ＿＿ | Check whether it has already been counted. Leave it unconfirmed if necessary; do not add the same adjustment twice. |
| Campaign incentive | Campaign name ＿＿; eligible account scope ＿＿; validity period ＿＿; version of terms ＿＿; confirmed amount ＿＿ | Distinguish not displayed, conditions not met and not yet settled. Expected pay is not income already obtained. |
| Tips | Detail label ＿＿; amount ＿＿; total that already includes it ＿＿ | Check what includes what. Do not add the same tip from the acceptance screen and settlement screen twice. |
| Money collected on behalf of others, deductions, refunds | Original label ＿＿; amount ＿＿; direction of the transaction ＿＿; period ＿＿ | Identify whether it is income and whether it has already been deducted. Not all money collected is earnings; do not deduct a charge twice. |
| Actual payment received | Settlement period ＿＿; payment date ＿＿; amount received ＿＿; items not yet reconciled ＿＿ | Compare the same period and list unresolved differences first. A difference does not by itself establish that the platform owes you money. |
After filling the record, writing the full status is more useful than adding totals immediately: “I have not seen a campaign in my account”; “a campaign exists but I have not finished checking its terms”; “I have saved the terms, but the settlement is not yet available”; and “the item appears in settlement, but I have not matched the bank payment.” These four states cannot all be called “the incentive was cancelled.” Leave unsupported entries unconfirmed rather than entering zero, and do not turn an unknown into a claim that you met the conditions.
Next choose two sets of records that can reasonably be compared. For each, note the date range, platform, area, time invested while online, completed orders and distance, along with any clear weather or time-slot differences. If work is shared or you are online on multiple platforms at once, do not count the same time twice in the combined result. If information is insufficient, stop at checking the categories. Do not infer dispatch algorithms, overall demand or future earnings from the difference.
To compare the result for your own work period, list verified income and attributable costs for that same period first. Keep unsettled payments and refuelling outlays that cannot yet be allocated separate. A fuel receipt is not necessarily fuel consumed during that period. Use the departure and finish distance/fuel record to complete that part. The difference is only a result from these records; it is not statutory base pay, a complete after-tax income calculation or a promise that next week will match it.
If one item still does not reconcile, you can ask: “I want to check field ＿＿ for order ＿＿ in settlement period ＿＿. The detail shows ＿＿, the campaign or adjustment basis is ＿＿, and the unresolved difference is ＿＿. Please confirm whether this item is included in another field and which period I should compare.” This is a fill-in enquiry example, not a promise already made by support. Keep screenshots for your own checks and necessary official contact channels. Hide unrelated customer names, addresses and contact details; do not publish complete order or account records.
The original article's platform-specific announcement dates, increases in consumer service fees and advertised average earnings were not sufficiently reverified in this review, so they are not used to explain your difference. The original version is retained. For other rules, start with the platform-rules category, then check each article's source date and scope. What you can take to an enquiry is evidence for the same item in the same period. Changing totals or someone else's campaign screenshot alone are not enough.
