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https://news.ebc.net.tw/news/society/473259

A verbal altercation between a delivery person and a store clerk occurred on February 23, 2025

While it is true that the delivery person was emotionally out of control, it is not reasonable for the store employee to do so.

It's not the delivery guys that are the biggest problem, it's just the ”order”.

Usually there's no line for delivery people!

Because the delivery platform will usually place an order with the store first, and then call the delivery person to come, and will also give the store to decide a time period to make the meal, for example, Fat Daddy's fried chicken legs will take 18 minutes, so normally the platform will notify the store, and then the delivery person will arrive after 18 minutes, so that the meal can be handed over to the delivery person immediately, so that the delivery person does not wait for the delivery person, and also so that the customer can wait for the least amount of time to eat the meal.

That means that by the time the delivery guy takes the order and rides his bike to find his way here, the order should be ready.

The restaurant is busy, but should not ask the delivery staff to queue up with the customers on the spot, because first-come-first-served, according to the order of the meal, the customers on the spot may have waited for 10 minutes, but the delivery staff may have been delivered to the hands of the restaurant 20 minutes ago, even if you have to queue up the delivery staff should be queued up in front of the customers on the spot.

If the delivery person is asked to go to the back of the queue for a live customer, it means thatSales clerks do not follow the first-come-first-served order.“Let's get all the guests in line.”The

A busy store can set the delivery platform to suspend orders, or directly notify the delivery person that they will have to wait for a long time. Usually, the delivery person will give up and transfer the order to someone else, so the delivery person can go to pick up other orders, and the store can use the platform to re-match the delivery person, and wait for the delivery person to come by bike to finish the meal.

This incident is simply a matter of insufficient training of the staff. However, in conclusion, this delivery man will be in a worse situation, as a bunch of news reports have failed to explain this reason, so the one who will be criticized must be the delivery man, and in addition, he is also a Panda runner, and there are a lot of regulations for Pandas.There's a very good chance that the delivery person will be suspended for this incident.In other words, he lost his job as a deliveryman.

 

Of course, ”usually” is only an ideal, because the algorithm is designed for various reasons, such as golden hour, no delivery person, not enough or too many delivery persons, or the delivery person has been waiting for the order for a long time.

As a delivery person, you must have often encountered the situation where you have spent ten minutes riding to the store, but the store has just received the order from the platform, and Panda is more prone to this problem, it is difficult to say whether his algorithm is too strict or flawed.

I once went to a fast food restaurant and the staff complained to me, saying that they got off work at 23:00, everything was put away, but at 22:59 Panda sent 13 orders at once! Or customers order at 19:00, but the order only comes in at 21:00, and so on and so forth. The reason should be that there is no delivery person...for the sake of the golden hour, so the order is pressed to the last minute, and if they don't give it to the order, it will be canceled altogether...

What is the Golden Hour? That is, the meal is completed within an hour after the need to deliver to the hands of the guests, just out of the oven within an hour of the meal is usually the most delicious. Most people can ask the platform to cancel the meal for free if the time is exceeded, so in order to avoid the loss of the platform being canceled, there will be a situation where the order is not delivered directly to the store, and the situation of Panda is usually the most serious.