Food Delivery Overview

In large communities, driveways, building numbers, and delivery points may change due to management regulations, construction, or resident requests. Old maps serve only as historical references for identifying place names and do not guarantee current accessibility. When you receive an address of this type, first verify the house number against the order notes. Upon arrival, follow on-site signage and legal parking regulations. If your GPS location is on the wrong side of the street or you are unable to enter, stop riding, take a screenshot for record-keeping, and use the platform’s contact methods to ask the customer to provide an updated delivery location.

This post originally documented my experience checking the lost and found after losing my wallet while on a delivery. If you find someone else’s cell phone, wallet, keys, or equipment while on a delivery, first park your vehicle and note the time, location, and appearance of the item; Do not open the items, keep high-value items for yourself, or leave them at a restaurant or on the side of the road just to rush to your next delivery. If the items are related to a specific order, you can file a report through the customer service of the platform you were using at the time, allowing the platform to contact the potential owner through official channels.

Location and address information may vary due to signal strength, map data, community entrances, or input methods. Upon arrival, cross-check the on-site house number with the order details and the communication history within the app. If the location does not match, first park safely, inform the customer of your current location, and ask them to confirm the entrance. When reporting map issues, use the official reporting channels provided by the map service or platform. Do not assume based on a single instance that one party has definitely entered incorrect information.

"Water Order" is slang used in the food delivery industry; it is not the official name of a system as announced by any platform. Some people use this term to refer to orders that have been pending for a long time, have incomplete information, or that they simply do't want to accept; therefore, rumors regarding the causes, penalties, or order-assignment rules should not be presented as official platform policy.

Hard-to-find addresses aren’t limited to specific administrative districts; alleys, community entrances, parking restrictions, and signal obstructions can all cause the GPS location to differ from the actual street address. Don’t label individual communities or neighborhoods as “landmines,” and don’t publicly share customers’ addresses as examples.