If you encounter a dispute regarding food, delivery, your account, or compensation, first save the relevant records for future reference: order time and number, app status, merchant handover details, delivery location, platform notifications, customer service chats, and any necessary photos. Record only information relevant to the case; do not disclose the personal information of customers, merchants, or other delivery drivers.
When providing an explanation, clearly separate verifiable facts, your own actions, and items you wish to verify. The platform’s appeal process, deadlines, and outcomes are subject to the current app, service agreement, and official notifications. If you need external assistance, consult the relevant regulatory authority or a qualified professional; do not rely on online templates to guarantee a specific outcome.
