If your wait time exceeds expectations, first verify your “at the store” status in the app, your order number, and the store’s information, and keep a record of the times you arrived at the store, picked up your order, contacted customer service, and received notifications of issues. This information can be used to document the facts or review your work schedule later, but it does not guarantee fixed compensation for every instance of waiting.
When communicating, focus on the status of the order and the estimated completion time to avoid letting the wait escalate into a conflict on-site. If the situation has already affected delivery or if the order cannot be completed, follow the customer service, cancellation, or support procedures displayed in the app; the platform’s calculation, order dispatch, and dispute resolution rules are governed solely by the current contract and official notifications.
