Updated: October 11, 2026. If a minor collision occurs while making a delivery, the first thing to do is not to ask whether the order can still be delivered, but to check if you or anyone else is injured, ensure the scene is safe to prevent further collisions, and, depending on the situation, call for help or contact the police. Whether or not to move the vehicle first depends on whether anyone is injured, whether the vehicle is drivable, and whether sufficient evidence has been left at the scene to establish the location of the incident; one cannot simply insist that “the vehicle must be moved first” or that “it absolutely must not be moved.”
Prioritize safety and the injured first, then handle orders.
The Motorcycle Section of the Ministry of Transportation’s 168 Traffic Safety Portal advises: Warning signs should be placed at an appropriate distance behind the accident site, and you should call 110 to report the incident, 119 for an ambulance, or 112 for emergency assistance. The accident procedure outlined by My e-Government states that if there are injuries or fatalities, you should first call for help and then report the incident to the police; even if no one is injured, it is still recommended to report the incident to the police. When reporting the incident, clearly state the location, time, vehicle type, and license plate number, as well as whether anyone is injured, so that emergency medical services and the police can assess the situation at the scene.
If you are still near traffic, whether setting up warning signs, taking photos, or contacting the platform, always prioritize your own safety and the safety of vehicles approaching from behind; Do not stand in the traffic lane checking your phone in an attempt to make your delivery on time. If you are in the middle of a delivery, find a safe location and report the incident according to the platform’s established procedures for accidents or abnormal orders, allowing emergency medical services and the police to handle the scene first. This does not mean that all platforms have the same compensation or cancellation rules; specifics still depend on each platform’s current procedures.
When taking photos, don't just focus on the scratches: First, capture the overall view, then the details.
My E-Government notes that in accidents where there are no injuries or fatalities and the vehicles are still drivable, you can document the scene by taking photos or videos. When taking photos, start by capturing a wide-angle shot that shows the final positions of both vehicles, including road markings, intersections, traffic signals, signs, utility poles, and other fixed reference points; Next, take photos of the point of impact, the damaged areas of both vehicles, skid marks on the ground, and any debris. If it is safe to do so, you may also note the locations of nearby stores or intersections that may have surveillance cameras, as well as the contact information of any witnesses, to provide to the police for their investigation.
If you choose to mark the position on the ground, government guidelines recommend, for example, that for a motorcycle, you should trace the semicircles of both tires and the position of the handlebars. The purpose of taking photos or marking the scene is to document the original relative positions of the vehicles after they have been moved to a safe location; it is not intended to determine who was at fault at the scene. When taking photos, do not re-enter traffic to get a specific angle, and do not move any debris to recreate the collision.
When should you move your car? When should you leave it where it is?
The Ministry of Transportation’s Motorcycle Section explains that if there are no injuries or fatalities, the vehicle may be moved after marking its position with lines or taking photographs. My E-Government provides further clarification: If no one is injured and the vehicle is still drivable, after taking photos of the scene, you should move it as quickly as possible to a safe location that does not obstruct traffic. This does not mean you should ride away immediately after any minor collision; do not force the vehicle to move if you have not yet taken photos or marked the location, or if the vehicle is in a condition that makes it unsafe to ride.
If someone is injured, government guidelines advise against moving vehicles without authorization; instead, you should preserve the scene, call for help, and cooperate with the police and emergency medical personnel. The relevant regulations do provide an exception: if all parties involved in the accident agree, the vehicles may be moved after first marking their positions and any skid marks. If the situation at the scene is unclear, you should confirm with the responding police officers; under no circumstances should you treat this as a general rule that “you can leave immediately if the injuries are minor.”
After the police arrived on the scene, they left a traceable record.
Provide the police with a truthful account of your direction of travel, the details of the collision, and the photos you have taken; if, while reviewing the scene diagram or interview transcript, you notice any discrepancies between the content and what you observed, raise the issue immediately to clarify it. The National Police Agency explains that parties involved in the accident or interested parties may request a “Road Traffic Accident Party Registration Form” at the scene. For food delivery riders, keeping this form, the photos they took, and the order and platform report records will provide reference material should they need to verify the accident or handle delivery interruptions later on; however, none of these items should be treated as proof that liability for the accident has been definitively established.
Source
- My E-Government: Don’t Panic If You’re Involved in a Traffic Accident—Here’s What to Do(Updated November 21, 2025; verified October 11, 2026).
- Ministry of Transportation 168 Traffic Safety Portal—Motorcycle Section: What Should You Do If You’re Involved in a Traffic Accident While Driving?(Verified on October 11, 2026).
- Ministry of the Interior, National Police Agency: What types of traffic accident information can individuals request?(Verified on October 11, 2026).
