Combined orders or consecutive deliveries may occur during food delivery shifts, but the timing of when the app displays them, whether you can decline them, how wait times are calculated, and when customers see them can all vary—so you can’t treat past experiences as fixed dispatch rules.
When you receive multiple related orders, first confirm that each meal can be securely secured, check the delivery sequence, and ensure you can complete the deliveries without rushing and violating the rules. If there are issues with waiting times, addresses, or the meals themselves, keep a record of your in-store visits and communications, and follow the app’s support process to resolve them.
Do not promise guests a specific arrival time; in the event of a delay, rely on the app's real-time updates and necessary communication.
