Delivery Drivers' Rights

When handling a customer complaint, the most important thing is to determine whether the platform has issued a warning, temporarily suspended order assignments, suspended the account, or terminated the contract. Each measure has different implications, so you cannot accept a simple “system determination” as a complete explanation. This article outlines practical verification steps and record-keeping procedures based on official information.

If your account suddenly becomes unable to accept orders, first save the original text of the platform’s notification. If the suspension notice only provides a vague conclusion, it’s difficult for delivery riders to know which specific date or action to address in their explanation. This article outlines practical verification steps and record-keeping procedures based on official information.

A large total amount displayed on the platform does not necessarily mean that the base compensation has met the target. Each incentive has its own eligibility criteria, so when verifying the minimum guarantee under the special law, you should first separate them from the “single-transaction base compensation” field. This article outlines the practical verification steps and record-keeping procedures based on official data.

When a merchant cancels an order, a customer cancels, or a customer becomes unreachable, the biggest concern is that the order will disappear from the screen, leaving no record of the time you’ve already spent on it. You must first distinguish between the reason for cancellation and the actual service time so that you have the data needed to verify the details with the platform. This article summarizes the practical verification steps and record-keeping procedures based on official information.

Just because you pick up two or three orders on the same trip doesn’t mean you can combine them into a single order with the minimum pay, nor does it mean your total earnings will necessarily be exactly double or triple the amount of a single order. What matters is the service time and base pay for each individual order. This article summarizes the practical verification steps and record-keeping procedures based on official data.

The time spent on a delivery isn’t just the number of minutes spent riding on the road. To verify the statutory base pay, you must first determine when each order begins and ends; otherwise, estimating based solely on the navigation mileage can easily overlook waiting time. This article outlines practical verification steps and record-keeping procedures based on official data.