Rider Information Hub
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105 articles found
Clear filtersWhen delivering on rainy days and encountering road markings, standing water, and curves, don’t wait until you’re on a hazardous stretch of road to slam on the brakes. Based on road safety data from the Ministry of Transportation, this article outlines what delivery riders can…
When a food delivery platform notifies delivery drivers of a new contract, which version should they save first? How should they compare the terms regarding compensation, account suspension, termination, appeals, and insurance? This article explains...
Delivery drivers who work on multiple platforms or set their own working hours should, if they encounter restrictions under new terms, first review the official contract and platform notifications rather than relying solely on word of mouth…
Tips from customers, the base pay listed by the platform, and promotional rewards should be shown separately in the account. If the base pay happens to decrease right after a tip is credited, then…
When you receive a new version of a contract or a statement of account, if you see charges or deductions that weren’t there before, don’t just accept them based on their names alone. First, confirm what this charge is for…
Motorcycles are tools that delivery riders use repeatedly every day, and breakdowns rarely happen at convenient times. Before heading out, take a moment to check your tires, brakes, and lights…
When you're stopped at a red light, your car may be stationary, but the risks don't disappear. Especially at night, on downhill slopes, or around curves, drivers behind you may not notice the motorcycle ahead until it's too late; safety…
A car at the intersection may appear to be going straight, but it could turn right the next second; if a motorcycle cuts in close to the car as it enters the intersection, both drivers’ visibility may be obstructed. Defensive driving…
Even when the delivery timer is running down or a new order pops up on your phone, you should still keep your attention on pedestrians at crosswalks. When pedestrians are crossing, pull over first to let them pass…
When delivering food, you often ride through alleys, and intersections without traffic signals are particularly prone to collisions due to limited visibility and misjudgments of speed. Slow down as you approach an intersection, check for signs…
If you've completed a delivery course but the app shows that you missed a class or your account is still restricted, don't just keep tapping on the course. First, you need to confirm which one it is…
If delivery training focuses solely on memorizing exam answers, riders may still be unsure how to handle situations such as waiting for orders, navigating intersections, or delivering meals. The authorities have included occupational safety and health, …
Information verified: September 18, 2026
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