Rider Information Hub
All articles
Find guides on how to join, platform updates, rider experiences, and practical help. Search and filters work together.
Categories
Older articles are currently being reviewed; these are the categories currently assigned on the site.
When a food delivery platform notifies delivery drivers of a new contract, which version should they save first? How should they compare the terms regarding compensation, account suspension, termination, appeals, and insurance? This article explains...
If you've completed a delivery course but the app shows that you missed a class or your account is still restricted, don't just keep tapping on the course. First, you need to confirm which one it is…
If delivery training focuses solely on memorizing exam answers, riders may still be unsure how to handle situations such as waiting for orders, navigating intersections, or delivering meals. The authorities have included occupational safety and health, …
A short estimated distance doesn’t necessarily mean the entire order will be quick. Before accepting an order, you need to look at the route, mileage, estimated completion time, and pickup and drop-off locations together to determine whether this order is…
The same street address could refer to a community management office, a department store information desk, or the entrance to a specific floor of a building. When delivery drivers estimate time and plan their routes, they need to…
An order that seems straightforward at first glance might actually involve multiple bags of drinks or require handling different payment methods. Checking the item details and quantities before accepting an order is meant to…
Just because the platform displays a nice total amount doesn’t mean the base compensation has necessarily met the target. Each bonus has its own eligibility requirements, so when verifying the minimum guarantee under the relevant law, you should…
When a merchant cancels an order, a customer cancels it, or a customer becomes unreachable, the biggest concern is that the order will disappear from the screen, leaving no record of the time you’ve already spent on it. First, determine the reason for the cancellation…
Just because you pick up two or three orders on the same route doesn’t mean you can combine all the orders into a single order with the minimum pay, nor does it mean your total earnings will necessarily be exactly the same as a single order…
The time spent on a delivery isn't just the number of minutes spent riding on the road. To verify the statutory minimum pay, you should first determine when each order begins and ends…
Use 2026 teaching examples: process seconds, round the amount, then compare with NT$45. Unverified status or records cannot establish individual pay.
Before you rush to accept a delivery, take a moment to review the order screen as if it were a job description. If you can’t clearly see the estimated pay, pickup and drop-off locations, or the item details, you’ll regret it later…